311 is New York City’s Web site and phone number for government information and non-emergency services. Whether you’re a resident, business owner, or visitor, help is just a click or a call away.
311′s mission is to:
- Provide the public with quick, easy access to all New York City government services and information while maintaining the highest possible level of customer service.
- Help agencies improve service delivery by allowing them to focus on their core missions and manage their workload efficiently.
- Provide insight into ways to improve City government through accurate, consistent measurement and analysis of service delivery Citywide.
Twitter, iPhone, and Skype
311 uses Twitter, the free, social messaging service, to ‘tweet’ information about alternate side of the street parking status, school closures, Citywide events, and more.
iPhone users can download the 311 application and report problems for select conditions such as street maintenance, street signs and lights, graffiti, damaged trees, and dirty vacant lots.
Skype, a software application that enables calls to be made over the Internet, allows people from around the world to call 311 for free.
Local Law 47
Local Law 47 of 2005 requires the Department of Information Technology and Telecommunications (DoITT) to issue monthly reports to the City Council, the Public Advocate, Community Boards, and the public about data collected on calls made to 311.